990x Privacy Policy

990x ("we", "us", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy gives you a clear understanding of how your personal information is collected, for what purposes it is used, how long it is stored, and how it is kept secure. We use SSL encryption and the latest security methods to keep your information protected.

1 Information We Collect

When you register and use services on 990x, we collect certain necessary information from you. This information is essential for managing your account, processing transactions, and improving the quality of our services.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, Upay, bank account number)
• Account password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Time, date, and duration of site visits
• Which pages were visited and where you came from
• Gaming activity logs (bets, wins, losses)
• Cookies and local storage data

1.3 Information Received from Third Parties

• Transaction confirmation data from payment gateways
• KYC verification results from identity verification service providers
• Risk assessment data from fraud prevention services

2 Purposes for Using Your Information

The information you provide and that we collect is used only for the purposes described below. We never sell your information to third parties without your consent.

• Account Management: To handle registration, login, and account security.
• Age and Identity Verification: To prevent access by those under 21 and to complete KYC.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To provide assistance through 24/7 live chat and email support.
• Service Improvement: To enhance the platform experience and develop new features.
• Responsible Gaming: To identify unusual gaming behaviour and provide necessary support.
• Notifications and Promotions: To send bonus offers and updates with your consent.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

3 Information Sharing and Disclosure

990x places the highest importance on the confidentiality of your personal information. We do not share your information with any third party except in the limited circumstances described below.

3.1 Service Partners

To operate our services, we may share necessary information with certain trusted third-party service providers. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, game software suppliers, and cloud hosting services. All such partners operate under strict confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose your information to comply with a court order, a lawful request from law enforcement, or applicable legal obligations. In such cases, we provide only the minimum information necessary.

3.3 Fraud Prevention

Information may be shared as necessary to prevent money laundering, fraud, or other illegal activities, and to protect other users of the platform.

4 Data Protection and Security

990x takes the latest technical and organisational measures to keep your information secure. Our security framework is built on the following elements:

• SSL Encryption: All data transfers are secured through TLS/SSL encryption.
• Data Encryption: Stored sensitive data (passwords, financial information) is kept in encrypted form.
• Access Control: Only authorised staff have limited access to the information they need.
• Regular Security Audits: Regular security tests are conducted to identify and address vulnerabilities.
• Two-Factor Verification: Additional verification is required for suspicious login attempts.
• Data Backup: Data is regularly saved to a secure and encrypted backup system.

5 Cookies Policy

The 990x website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help our site function properly.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as game volume settings and display preferences. They help improve your user experience.

5.3 Analytical Cookies

Analytical cookies are used to understand which pages are visited most and how users interact with the site. This information helps us improve the quality of our services.

6 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations.

• Account Information: For as long as the account is active and for the period required by law after it is closed.
• Transaction Records: For the period required to meet financial regulatory requirements.
• KYC Documents: From the date of verification, for the period set out under applicable law.
• Gaming Logs: For the period required for responsible gaming monitoring and dispute resolution.
• Marketing Preferences: Until consent is withdrawn or the account is closed.

7 Your Rights

You have a number of important rights regarding your personal information. To exercise these rights, please contact our customer support team.

7.1 Right to Access

You have the right to request details of what information we hold about you. We will normally provide this information within 30 business days.

7.2 Right to Correction

You have the right to request correction of any information that is inaccurate or incomplete. Many details can be updated directly from the profile section of your account.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this may not be possible if there are legal obligations, ongoing disputes, or unresolved transactions on the account.

7.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted, for example if there is a question about the accuracy of the information.

7.5 Right to Opt Out of Marketing

You may request to opt out of receiving marketing communications at any time. This can be done via live chat or directly from your account settings.

8 Privacy of Minors

990x services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under 21. We follow a mandatory KYC process to verify age at the time of registration. If it comes to our attention that information belonging to a minor has entered our system, we will immediately close that account and delete the information.

9 International Data Transfers

990x primarily serves players in Bangladesh. However, our technical infrastructure and service providers may be located in various countries. Even when your information is transferred to another country, we ensure that the same level of protection is maintained. Strict data processing agreements are signed with every third-party partner to ensure the security of your information.

10 Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the site after a change is made will be considered acceptance of the updated policy. The "Last Updated" date at the top of the page always reflects the date of the most recent change. We recommend that you review this policy regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our data protection team is committed to resolving your issue quickly and effectively.

Our customer support team is available 24 hours a day, 7 days a week to assist you in Bengali. We treat any privacy-related request you make with the highest priority.